A unique and sophisticated fraud alert system which operates 24/7 and monitors your network for unusual patterns and high usage. The customer is alerted and fraudulent activity is blocked to prevent further costs being incurred by the customer.
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Management of inbound calls providing the customer with a comprehensive range of call reporting statistics and raw call data which can help drive improved business efficiencies and customer service.
A cost effective conference call service which provides global secure access from more than 225 countries. The audio is of the highest Dolby quality with the option to record calls. Pricing for this service is based on the selected dial in number and starts at 6p pcm for each connected party.
Enhanced 24/7 cover for business lines with a range of benefits. Customers have the peace of mind of a 4-hour response to faults with an SLA for close of play the next working day. Cover also extends to out of hours and weekends. Calteq recommends this service as a minimum for all important business lines. CalSure is charged at £3.30 per line, per month.
Critical 24/7 cover for business lines with an extended range of benefits. It is the only service which offers a 6-hour line fix with cover 24/7 365 days a year. The highest care level available from Openreach for lines, it is recommended for all alarm lines and broadband lines. CalSure+ is charged at £5 per line, per month.
A broadband diagnostic tool which is included FREE of charge as part of the standard Calteq service package, detects connection problems and automatically runs a line test which usually brings the line back into service. If the issue is more complex then it will automatically be logged and the issue rectified quickly and efficiently.