It’s good to talk
Always talk to us BEFORE you go overseas so that you are fully informed of all the relevant charges that may apply. If you intend to use your mobile while overseas, ask us about available roaming and travel products e.g. ‘data roaming packs’ and make sure you understand any charges and usage limits that will apply. We offer a comprehensive range of UK data bolt-ons from 1GB to 100GB. Whilst it may cost an additional few pounds a month to double your data allowance, it still makes sound economic sense with the cost of overuse being so high.
The rules apply when UK customers are roaming within the European Union, as well as Norway, Iceland and Liechtenstein. The European Union countries are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
Adjust the settings
Ask us about how to adjust your smartphone’s settings to avoid incurring unexpected charges e.g. you may want to change your email settings to “pull” emails manually, rather than have them automatically “pushed” to your mobile, so you can control your data usage.
Beware the apps!
Some apps (e.g. Facebook) may continually send and receive data notification and updates unless you switch this function off. This is particularly true of location-based apps and services. Check the apps on your smartphone and seek advice before roaming.
Consider setting an unconditional diversion to voicemail so that you don’t receive calls from home while travelling (as you will pay roaming rates for these calls). Maybe change your greeting to provide people with an alternative way to contact you while you’re overseas.
If you don’t want to purchase a data pack, turn your smartphone’s data roaming setting to “off” and only use your phone for voice calls or SMS!
Switch your mobile to “airplane” or “flight” mode and make use of public Wi-Fi hot-spots while travelling to use the internet – they are often available in airports, hotels, restaurants and other public places. That way you can still check into Facebook or Twitter without incurring charges on your mobile service.
Local prepaid SIM
It may be more economical to purchase a local prepaid SIM at your destination country, rather than use roaming services. You will need check first if your handset will work in your destination country and you may also need to get it “unlocked” before you go so that you can use it with a different SIM card. You will find that you can purchase a local prepaid SIM at most airports in popular destination countries.