Roaming not ‘free’ warns Calteq!
Since it was announced back in June 2017 that roaming charges had been abolished in the much hyped ‘Roam Like At Home’, there seems to have been some confusion as to what this means for mobile customers. Many customers hold the belief that roaming is now ‘free’ and when abroad, you can use as much data, text and calls without limit. The bad news is, while the new legislation gives the consumer many benefits, unlimited free roaming is not one of them!
Mike Stephenson, Director at Calteq says “Data has never been so heavily used and whilst the networks were forced by the EU to adopt the new rules, they do in the view of Calteq, encourage the use of data. This is fine whilst the user has enough in their overall UK bundle but it is expensive when they exceed this. Whilst Calteq have adopted a low per MB charge, a single video download from Youtube could still be hundreds of pounds.”
Mike adds “We always recommend turning off data roaming even if the roam like at home is available. Users should always use Wi-Fi as the first route. This is becoming more available at all hotels, cafes and other locations. There is no cap applied to this form of data use.”
Roaming services all use high amounts of data and it’s very easy to use all of the data allocated to you within the first day or two. This would leave all other data chargeable. It’s the responsibility of the user to ensure they set up their Smartphone correctly so Calteq recommends this is checked every time overseas travel is taken. Bill shock is a painful experience for customers but Calteq have no control over the actual device or user if they have opted out of the caps and alerts.
For more information on Roaming, please visit our dedicated webpage.